Revolutionize claims management with IDP

Automating car insurance claims is possible, even when dealing with handwritten and unstructured documents. Thanks to Intelligent Document Processing (IDP), insurers can drastically reduce manual work and improve operational efficiency.

Why claims processing is still manual

Managing a car insurance claim involves reviewing multiple documents: CAI forms, claim reports, vehicle registration certificates, and identity documents. These files are often handwritten, irregularly formatted, and lack structure—posing a major challenge for traditional OCR tools designed for digital, structured documents.

The limitations of traditional OCR in insurance

Standard OCR software is built to read printed or digital text. It struggles with handwritten forms and unstructured layouts. As a result, many insurers still handle claims documents manually, leading to high operational costs and a greater risk of errors.

The most complex documents: CAI forms and claim reports

• The CAI form is often handwritten, with signatures and checkboxes that must be verified
• The claim report is usually free-form, and sometimes entirely handwritten
• Vehicle registration and identity documents vary in format and structure

This variability makes it difficult for generic automation tools to deliver reliable results.

How an IDP platform supports car claims processing

An IDP platform like myBiros is designed to handle these complexities, powered by an AI engine trained on real insurance documents. Key features include:

• Automatic document type recognition: Identifies whether the document is a CAI form, claim report, registration, etc.
• Key data extraction: Retrieves policy numbers, personal details, license plate information, and third-party data
• Signature and checkbox detection: Confirms the presence of required signatures and selected checkboxes
• API integration: Sends extracted data directly to back-office systems or CRMs, eliminating manual input

Benefits for insurance companies

Implementing IDP in claims management means:

• faster claims processing
• no more manual data entry
• greater data accuracy
• improved experience for both operators and customers

Why choose a solution like myBiros

Unlike traditional OCR, myBiros is a vertical platform built for complex document processing. It handles the diversity of claims documents and integrates seamlessly into business workflows via flexible APIs.

Want to see a specialized IDP platform in action for insurance?

Contact us for a personalized demo or learn more about our IDP technology.

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